Terms and Conditions

(1) Definitions and Interpretation In this agreement, "we" means Naani's Foods (and "us" and "our" shall be construed accordingly); and "you" means the relevant customer or potential customer as the case may be (and "your" shall be construed accordingly). In this agreement, the following definitions shall apply: "agreement" means this agreement incorporating any terms set out in our second acknowledgment; "first acknowledgment" means the initial automatic email acknowledgment which we will send to you after receiving your order; "order" means your order for products made via the site; "products" means goods which may be purchased by you from the site; "second acknowledgment" means the email acknowledgment which we will send to you (where appropriate) confirming acceptance of your order; and "site" means the website at www.naanisfoods.com or any successor site operated by us from time to time. (2) This Agreement The advertising of products on the site constitutes an "invitation to treat"; and your order for products constitutes a contractual offer. No contract comes into force between you and us unless and until we accept your order. In order to enter into this Agreement with us, you will need to take the following steps: You must add any products you wish to purchase to your shopping cart and then proceed to the checkout to confirm your order. We will then send you the first acknowledgment, and once we have checked whether we can meet your order, we will either send you the second acknowledgment (at which point this Agreement will become a binding contract) or confirm by email that we are unable to meet your order. Please note that we will not file a copy of this agreement. We may update the version of this Agreement on the site from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We, therefore, recommend that you download, print, and retain a copy of this agreement for your records. The only language in which we offer this agreement is English. Before you place your order, you will have the opportunity to identify whether you have made any input errors by reviewing your shopping cart. You may correct those input errors before placing your order. (3) About Us This website is operated by Naani's Foods, [Location]. Our email address is hello@naanisfoods.com. (4) The Products The products and services listed on Naani's Foods are authentic Indian meals and snacks. These products or services are sourced from their respective manufacturers or providers in India. (5) Price and Payment Prices for products are quoted on the site. We will verify prices as part of our sale procedures so that a product's correct price will be stated in the second acknowledgment/when you pay for the product. In addition to the price of the products, you may have to pay a delivery charge in some cases, as stated in the second acknowledgment when you pay for the product. We may withhold the products and/or terminate this agreement if the price is not received from you in full, on time, in cleared funds. Payment for all products must be made by credit/debit card or any method detailed on the site from time to time. Prices for products are liable to change at any time, but changes will not affect agreements that have come into force. (6) Delivery We will arrange for the products to be delivered to the address for delivery indicated in your order. We will use reasonable endeavors to deliver products on or before the date for delivery set out in our second acknowledgment or, if no date is set out in our second acknowledgment, within 5 days of the date of our second acknowledgment. However, we cannot guarantee delivery by the relevant date. We do, however, guarantee that unless there are exceptional circumstances, all deliveries of products will be dispatched within 5 days of the later of receipt of payment and the date of our second acknowledgment. The customer is responsible for customs clearance in the respective destinations, and please check whether this product is allowed to enter your country before placing the order. We will not refund any amount if the shipment is returned by the customs. We will keep the receipt of dispatch, and it should be treated as the document of proof for dispatch. (7) Risk and Title The products will be at your risk from the time of dispatch. Ownership of the products will only pass to you after we receive full payment of all sums due in respect of the Products (including delivery charges). (8) Consumer Rights You may cancel this agreement at any time within 2 working days after the day you received the products (subject to the limitations set out below). You will not have any such right insofar as this Agreement relates to: (i) the products which have been unsealed by you; (ii) the products which are specifically manufactured as per your order and consent; or (iii) the herbs collected and processed for you. If you cancel this agreement on this basis, you must inform us in writing and return the products to us immediately, in the same condition in which you received them. Products returned by you within the 2 working day period referred to above will be refunded in full (including the cost of sending the products to you). A photocopy of the product with damages shown or capturing your complaints should be shared with us to start the refund process. Refund will be processed solely depending upon our acceptance of your complaint. (9) Defective Products You may also cancel this agreement if the products supplied are defective. Products returned by you because of a defect will be refunded in full (including the cost of sending the products to you, and the cost of returning the products to us). Alternatively, if we and you agree, we may supply you with a replacement or substitute product. (10) Refunds and Cancellation Any order placed with www.naanisfoods.com will be subject to cancellation before shipping. Any cancellation request should reach us before the shipping of the products. This will not apply to custom-packed products that are packed specially for a customer. In such cases, cancellation will not be entertained. If the order was canceled before shipment, the refund will be 100%. Any refund request will get processed within a day of accepting the cancellation policy. If you cancel this agreement and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 10 days of the day we received your notice of cancellation. (11) Warranties We warrant to you that any product you purchase through the site will be of satisfactory quality. You warrant to us that: you have full authority, power, and capacity to enter into this agreement and that all necessary actions have been taken to enable you to lawfully enter into this Agreement; you are legally capable of entering into binding contracts; you are at least 18 years old; the information provided in the order is accurate; and you will be able to accept delivery of the products as contemplated in this agreement. Subject to the warranties set out above, to the maximum extent permitted by applicable law, we disclaim all warranties with respect to the products, whether express or implied. (12) Limitations of Liability Nothing in this agreement shall limit or exclude your or our liability for: (i) death or personal injury caused by negligence; (ii) under section 12 of the